How do I access my purchased designs?

• Access them on the same page that you ordered them!
• Once a design is purchased, the pink buttons will change to say Customize (instead of “Try It Out”) and the blue Download buttons will become accessible.

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How long do I have access to my purchased designs?

• You can access individual product purchases anytime & for as long as our printables store is active.
• With a Design Hero Membership, you have full access to every single design on the website!

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Can I save my edited designs as a “work in progress” to finish later?

• We currently do not have a way to save “work in progress” designs, so it’s best to finish your edits & download them right away. If you close the Customizer window, the design will revert to its original state.
• Most of my designs require minimal editing, though, so starting over shouldn’t be too time-consuming either way! :)

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Where do my downloaded files get saved?

• On a computer, your files should be saved to your Downloads folder or your Desktop.
• If you’re using a tablet or mobile phone, the files should be saved to your “Files” folder.

What kind of paper do you recommend?

For Printing at Home:
• Staples Matte Premium Photo Paper
• or any quality matte card stock (not glossy)

Staples:
• Executive White 32 lb
• 110 lb Index for Invitations

FedEx Office:
• Laser 32 lb
• 60 lb for Invitations

What’s the best way to print out my designs?

#1. Print at Home
This is my favorite method because it’s so convenient! I have this printer and ALWAYS use this card stock.
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#2. Local Print Service
Don’t own a printer? No problem! You can also print at places like Staples and FedEx Office. They offer multiple ways to send your files to print, such as:

1. Place an order online.
2. Email your files to the store, then use a self-service machine to complete the order.
3. Place an order in person. Bring your files to the store via a thumb drive or a cloud service (Dropbox, Google Drive, etc.) that you can access while you’re there.